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Alain Classe's Experience:
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IT Manager at InterContinental Geneva
April 2004 - July 2013In charge of IT Department. The IT technical part includes, - Migration to Windows 7, - Micros Database Management - Procedure & Policies implementation - Opera Database Maintenance. - Backup Maintenance - Users support - Active Directory and Exchange Server 2010 Maintenance - PBX. - The Distribution Marketing includes - Manage E Commerce, - Manage OTA - Manage Social Media and Online Reputation - The Telephone Operator Department includes - Guest Services - Business Center
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Opera PMS and E. Commerce Consultant at Ecole Hoteliere de Geneve
2008 - 2012- Consultant in Yield Management - Consultant in Distribution Marketing. - Consultant in Social Media - Creation and Implementation of Fidelio Training Courses - Expert & Examiner
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Consultant. Opera PMS et E. Commerce at Ecole Hotelière de Genève
2008 - 2011- Consulting about Yield Management - Consulting about Distribution Marketing. - Creation and Implementation of Fidelio Training Courses - Examiner
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Implementation and Training Specialist - Opera Software at Micros Systems
September 2001 - April 2004- Training Hotel Staff - On line Support - Opera (PMS) Implementation in different Hotel Brands ( Concorde Hotels, Holiday Inn, InterContinental, Méridien, Crowne Plaza...)
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Opera Software - Consultant and Installer at Check In Data
September 2001 - April 2004- Training Hotel Staff - On line Support - Opera Installation ( Concorde Hotels, Holiday Inn, InterContinental, Meridien, Crowne Plaza...)
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Front Office & Revenue Manager at Warwick Hotel Geneva
June 1999 - August 2001It's a 4 Stars Hotel nearby Cornavin Station and walking distance of The Lake. I was in charge to manage 20 persons in relation with Reservations, Concierges, Front Desk and Yield Management. During 6 Months I was Acting Director of Sales and Marketing. in charge of Dealing RFP, renegociating Local Corporate Contracts and Web Site
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Front Office & Revenue Manager at Warwick Hotel Geneve
June 1999 - August 2001It's a 4 Stars Hotel nearby Cornavin Station and walking distance of The Lake. I was in charge to manage 20 persons in relation with Reservations, Concierges, Front Desk and Yield Management. - Managing Forecast - Managing Budget During 6 Months I was Acting Director of Sales and Marketing. in charge of : - RFP, - Renegociating Local Corporate Contracts - Web Site - OTA
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Front Office Manager at Forum InterContinental Hotel Geneva
September 1995 - May 1999It was a 5 Stars Hotel of 207 Rooms with 2 Restaurants. I was in Charge of different departements, Reservations, Front Office, Concierge and Yield Management. I managed a team of 20 persons.
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Front Office Manager at Forum InterContinental Hotel Geneva
September 1995 - May 1999Forum InterContinental Geneva was a 5 Stars Hotel of 207 Rooms with 2 Restaurants. I was in Charge of different departements, - Reservations, - Front Office, - Concierge, - Yield Management. I managed a team of 20 persons.
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Front Office Manager at Moevenpick Hotel Geneva
February 1990 - August 1995It's a 5 Stars Hotel located nearby Geneva International Airport. I was in charge of Reservations, Concierges, Club Floor and Front Desk Team. I managed a team of 30 persons.
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Front Office Manager at Moevenpick Hotel Geneva 5*
February 1990 - August 1995It's a 5 Stars Hotel located nearby Geneva International Airport with 350 Rooms & Suites and 3 Restaurants. I was in charge of - Reservations, - Concierges, - Club Floor - Front Desk Team. I managed a team of 30 persons.
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It Manager at InterContinental Geneva
April 2004In charge of IT Department. - The technical part includes, IT and PBX. Opera Database Maintenance. Creating new Opera Reports - The Distribution Marketing includes E Commerce and Social Networks - The Telephone Operator Department includes Guest Services & Business Center
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E-Commerce Manager at InterContinental Geneva
July 2013The Distribution Marketing includes - Manage OTA - Content - Photos - Translation - In charge of Relationship with OTA's account Manager - Manage Daily Self Audit on OTA - Social Media - Manage Social Media - Manage Social Media Ads Campaign - Manage Visibility on the Web - SEO - Google Analytics - SEM - E mailing Marketing Campaign - Manage Online Reputation - Semantic Analysis Software Management - TrustYou - Revinate - Food and Beverage Reviews - Hotel Reviews - Manage Web Alerts - Opera PMS - Manage Opera Database - Serenata - Creation Post Stay Email - Creation Pre Stay Email - Reservation (HTML) confirmation Letter - Manage Vision Lasata Sotware for Opera (PMS) Data Extraction